U.S. Department of Health and Human Services, Health Resources and Services Administration

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Women’s Satisfaction with Experiences Related to Health Plan Customer Service,* by Level of Education, 2008

Women’s Satisfaction with Experiences Related to Health Plan Customer Service,* by Level of Education, 2008
Level of Education Percent of Women
Unsatisfied Satisfied

*Based on questions related to respondents’ experiences with their health plan’s customer service in the past 6 months (Medicaid respondents) or 12 months (commercial health plan respondents).

Source III.7: U.S. Agency for Healthcare Research and Quality, National CAHPS Benchmarking Database®

Total 35.0 65.0
Less Than High School 35.5 64.5
High School Graduate 31.0 69.0
Some College 33.9 66.1
4-Year Degree or More 38.8 61.2

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