Medical Home: Family-Centered Care
One important aspect of the medical home is whether or not children receive care that is "family-centered;" that is, whether parents report that their children's doctors usually or always spend enough time with them, listen carefully to their concerns, are sensitive to their values and customs, provide needed information, make the family feel like a partner in their child's care, and provide an interpreter when needed. Together, these measures of family-centered care provide an important picture of how comfortable families feel with their children's medical care.
Overall, of the children who had at least one medical visit in the past year, two-thirds (67.4 percent) were reported to have received care that was family-centered. The care of more than 80 percent of children met four of the individual criteria that make up this measure: The parents of 89.4 percent of children report that their children's doctors usually or always listen carefully to their concerns; the parents of 89.2 percent report that their doctors are usually or always sensitive to their values and customs; the parents of 87.6 percent report that their doctors usually or always make the family feel like a partner in their child's care; and the parents of 84.8 percent report that their doctors usually or always provide the family with the information they need. The percentage of children whose parents reported that their doctors usually or always spend enough time with them was 79.3 percent.
In addition, the parents of 64.2 percent of children who need an interpreter report that an interpreter is usually or always available when needed.