Medical Home: Family Centered-Care

One important aspect of the medical home is whether or not children receive care that is “family-centered;” that is, whether parents report that their children’s doctors usually or always spend enough time with them, listen carefully to their concerns, are sensitive to their values and customs, provide needed information, and make the family feel like a partner in their child’s care. Together, these measures of family-centered care provide an important picture of how comfortable families feel with their children’s medical care.

Overall, of the children who had at least one medical visit in the past year, two-thirds (66.6 percent) were reported to have received care that was family-centered. This proportion varied across the individual components that make up this measure, however. Overall, the parents of 89.4 percent of children report that their children’s doctors usually or always listen carefully to their concerns; the parents of 89.2 percent report that their doctors are usually or always sensitive to their values and customs; the parents of 87.7 percent report that their doctors usually or always make the family feel like a partner in their child’s care; and the parents of 85.3 percent report that their doctors usually or always provide the family with the information they need. The percentage of children whose parents reported that their doctors usually or always spend enough time with them was lower: 77.5 percent.