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Help With Ordering Hotline Materials

HRSA MCHB provides wallet cards, posters, and magnets at no cost to organizations. Regular shipping of stocked items is free within the United States, its territories, and APOs.

Why do items have a quantity limit?
The availability of printed materials is limited and obtaining funds for printing additional copies can be a lengthy process. Therefore, limits are established to maintain availability of printed materials for as many organizations as possible. Most products out of stock are available for electronic download.
Can I use a P.O. Box, APO (Army Post Office), or FPO (Fleet Post Office) address for the shipping address?
Yes. When entering this type of address, put “N/a” in the city field.
How much is standard shipping?

Standard shipping is provided free of charge to all U.S. states and territories. Please note:

  • Standard shipping also covers delivery to rural routes, APO, and FPO addresses.
  • Standard delivery does not include delivery on Sundays or holidays.
How long will my order take to arrive?
Please allow at least two weeks before your order arrives.

Privacy & security

This site is maintained by the U.S. Government. It is protected by various provisions of Title 18, U.S. Code. Violations of Title 18 are subject to criminal prosecution in Federal court.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.

Why am I asked for my phone number?
We ask for your telephone number in case we need to contact you regarding your order, or if USPS needs to contact you directly regarding any problems encountered during shipping. Your telephone number, and any other information you provide, will not be kept within HRSA MCHB but only used by the U.S. Program Support Center to process your order. Your information will not be shared or sold. For more information about privacy policies, please check out our Privacy Policy.
Is my information confidential?
Yes, it is confidential. Information you input to order the materials is not shared or used in any commercial way.

Assistance with orders


Public domain & copyright

As a Federal agency, HRSA publications and products are in the public domain and may be downloaded, reproduced, or copied without permission from HRSA. However, please consider that:

Although most HRSA publications and digital products are in the public domain, reprinting or distributing a U.S. Department of Health and Human Services document for a fee is prohibited under 42 U.S.C. sec. 1320b-10(a)(2)(B), which states, “No person may, for a fee, reproduce, reprint, or distribute any item consisting of a form, application, or other publication of the Department of Health and Human Services unless such person has obtained specific, written authorization for such activity in accordance with regulations which the Secretary shall prescribe.”

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