Overview: CAREWare for Healthy Start

What is CAREWare?

CAREWare is a database offered at no cost to Healthy Start Grantees by HRSA MCHB. CAREWare was originally developed for HRSA's Ryan White HIV/AIDS Program and is highly customizable. On behalf of and in partnership with the Division of Healthy Start and Perinatal Services (DHSPS), the TA & Support Center at NICHQ has adapted CAREWare to Healthy Start’s case management and reporting needs.

What features does CAREWare include?

When CAREWare is launched on August 14, 2020 it will be customized with the Healthy Start Data Collection Forms and the Monthly Healthy Start Aggregate Report Template. Additional form and report modules will be released in a phased manner over the coming months.

Who can use CAREWare?

CAREWare is available to all 101 Healthy Start grantees.

Is there a cost associated with CAREWare?

HRSA MCHB is providing CAREWare at no cost to grantees.

Is my Healthy Start project required to use CAREWare?

No, CAREWare is not mandatory.

How can I access CAREWare?

All 101 Healthy Start Project Directors will receive an email containing a username, password, and instructions for logging into CAREWare. All Project Directors will receive this email, whether they plan to use CAREWare or not. If you do not want to use CAREWare, please disregard the email. If you do not receive this email or misplace your login information, please email careware@nichq.org. Instructions for creating staff log-ins are detailed in the CAREWare User Guide and were covered in the CAREWare training on August 18, 2020.

Will Healthy Start grantees receive trainings on CAREWare?

Yes, on behalf of and in partnership with DHSPS, the TA & Support Center hosted a virtual training on CAREWare on August 18, 2020. The TA & Support Center also hosted a Q&A session on September 1, 2020. We will post the recordings of both the training and Q&A session  to the Healthy Start EPIC website HRSA Exit Disclaimer, for future reference.

What if I still have questions about CAREWare after the training and Q&A sessions?

Technical Questions:

The TA & Support Center is working with a company called jProg to customize CAREWare for Healthy Start. jProg will be offering technical support to Healthy Start grantees via email and phone. All technical questions should be emailed to hshelp@jprog.com. Phone support will be available Monday, Wednesday, and Fridays from 10 a.m. – 12 p.m. and 5-7 p.m. ET at 800-371-7973.

Non-technical Questions and Feedback:

The TA & Support Center will be accepting all feedback and non-technical questions at careware@nichq.org. Center staff may schedule follow-up phone calls with grantees to address questions or concerns submitted.

Data Collection and Reporting:

For questions regarding implementation of the three Healthy Start Data Collection Forms, general data collection, and reporting, please email questions to the HealthyStartData@hrsa.gov mailbox and copy your Project Officer.

Date Last Reviewed:  September 2020